Tag: federal shared services
February 14, 2022
TMF Creates Opportunity to Jumpstart Shared Service Offerings
The Technology Modernization Fund (TMF) was established to provide agencies with the means to transform their IT systems and ultimately better serve the American public. The fund provides approved projects with incremental funding (up to a fixed amount) that is…
April 19, 2021
Video: A Practical Model for Managing a Shared Service Offering
TCG’s Shared Service Management Model Highlighted in NITAAC Solutions Showcase
Government agencies collaborate with each other to fully serve the country’s needs. To keep America thriving, they share people, systems, and data to make sure the right things happen the…
December 18, 2020
Best Practices for ICAM Shared Service Providers
Way back in 1993—a lot of time in internet years—a New Yorker cartoonist created what became one of the most oft-cited memes about cybersecurity. A dog sits at a desktop computer saying to a fellow canine, “On the internet, no…
September 28, 2020
Force Multiplier: A Whole-of-Government Approach with Shared Services
by David G. Cassidy, TCG Vice President
America’s needs are organized by function. The country is divided into concerns about national security, the environment, nutrition, commerce, transportation, and many other categories. Americans drive on roads, or buy goods and services,…
August 19, 2020
3 Tips for a Successful Shared Services Partnership
By Brendan O’Meara, TCG Partner Engagement Manager
Shared services establish “partnerships” with customers, in recognition that the service exists to serve customers’ needs and will be improved in concert with customers’ evolving requirements. So partnerships are foundational to every Shared…
August 4, 2020
For Shared Services, Effectively Scaling Up and Quality Customer Service are Symbiotic
While Federal agencies have historically struggled to find shared services that meet their needs, OMB’s focus on Quality Service Management Offices (QSMOs) is making effective changes. Efforts to establish more robust shared service marketplaces with clearly identified options for customers,…
September 25, 2019
Who says Shared Services are Only for Back Office Functions?
by Dave Cassidy, Vice President
The consensus answer is: almost everyone. The problem is that almost everyone is wrong.
By eliminating duplicative work and saving taxpayer’s money, federal shared services can have a huge impact on modernizing IT in the…
April 30, 2019
Shared Services Gets Needed Governance in New Memo M-19-16
by Dave Cassidy, Vice President
OMB has given federal shared services a renewed boost with memo M-19-16, Centralized Mission Support Capabilities for the Federal Government. While there’s plenty of new ideas in this memo, and it rescinds a ton of…
March 14, 2019
GSA Touts Shared Services as the Next Wave of IT Modernization
As reported by MeriTalk, GSA Director Emily Murphy spoke yesterday to the House Appropriations Committee’s Subcommittee on Financial Services and General Government, and much of what she said focused on the potential for shared services to modernize federal IT and…
November 6, 2018
The Shared Services Management Model
At 25 years old, we tend to think we know everything in the universe. While our younger selves might have been mistaken, TCG’s 25 years of supporting multiple federal shared services have certainly taught us a thing or two. The…