Category: Federal Shared Services
September 28, 2020
Force Multiplier: A Whole-of-Government Approach with Shared Services
by David G. Cassidy, TCG Vice President
America’s needs are organized by function. The country is divided into concerns about national security, the environment, nutrition, commerce, transportation, and many other categories. Americans drive on roads, or buy goods and services,…
August 19, 2020
3 Tips for a Successful Shared Services Partnership
By Brendan O’Meara, TCG Partner Engagement Manager
Shared services establish “partnerships” with customers, in recognition that the service exists to serve customers’ needs and will be improved in concert with customers’ evolving requirements. So partnerships are foundational to every Shared…
August 4, 2020
For Shared Services, Effectively Scaling Up and Quality Customer Service are Symbiotic
While Federal agencies have historically struggled to find shared services that meet their needs, OMB’s focus on Quality Service Management Offices (QSMOs) is making effective changes. Efforts to establish more robust shared service marketplaces with clearly identified options for customers,…
January 2, 2020
What’s the Process for Filling Senior Level Positions in Federal Government?
The Presidential appointment process has gotten a lot of attention from the press lately for a variety of reasons. Understandably so, the path to getting appointed to senior office can be quite complex, depending on the role a nominee is seeking. Among the…
September 25, 2019
Who says Shared Services are Only for Back Office Functions?
by Dave Cassidy, Vice President
The consensus answer is: almost everyone. The problem is that almost everyone is wrong.
By eliminating duplicative work and saving taxpayer’s money, federal shared services can have a huge impact on modernizing IT in the federal…
April 30, 2019
Shared Services Gets Needed Governance in New Memo M‑19–16
by Dave Cassidy, Vice President
OMB has given federal shared services a renewed boost with memo M‑19–16, Centralized Mission Support Capabilities for the Federal Government. While there’s plenty of new ideas in this memo, and it rescinds a ton of older guidance…
March 21, 2019
Infographic: Helping Senior Executives File Their Financial Disclosures
Among the checks and balances of our democracy is the vetting process that senior leaders in the Federal Government undergo. Every appointee is carefully vetted by the Internal Revenue Service (IRS), Federal Bureau of Investigations (FBI), and sometimes the Office…
March 14, 2019
GSA Touts Shared Services as the Next Wave of IT Modernization
As reported by MeriTalk, GSA Director Emily Murphy spoke yesterday to the House Appropriations Committee’s Subcommittee on Financial Services and General Government, and much of what she said focused on the potential for shared services to modernize federal IT and…
November 6, 2018
The Shared Services Management Model
At 25 years old, we tend to think we know everything in the universe. While our younger selves might have been mistaken, TCG’s 25 years of supporting multiple federal shared services have certainly taught us a thing or two. The Shared…
April 10, 2018
Communities for Sharing, Learning, and Growing
By Michael Drescher
The American Council for Technology (ACT) and Industry Advisory Council (IAC), also known as ACT-IAC, is a non-profit public-private partnership dedicated to improving government through the application of information technology. ACT-IAC provides a forum where government and industry exchange information…