Author: Pete Sinnott
August 19, 2020
3 Tips for a Successful Shared Services Partnership
By Brendan O’Meara, TCG Partner Engagement Manager
Shared services establish “partnerships” with customers, in recognition that the service exists to serve customers’ needs and will be improved in concert with customers’ evolving requirements. So partnerships are foundational to every Shared…
August 4, 2020
For Shared Services, Effectively Scaling Up and Quality Customer Service are Symbiotic
While Federal agencies have historically struggled to find shared services that meet their needs, OMB’s focus on Quality Service Management Offices (QSMOs) is making effective changes. Efforts to establish more robust shared service marketplaces with clearly identified options for customers,…