Author: Pete Sinnott
February 12, 2024
DJEI: Faces in the Crowd: Alexandre Dumas
We love books! They provide solace and great company, provoke thought, and, if you’re fortunate, you can gain a bit of scholarship and infinite wisdom to help along with life. Throughout the course of history, books have proven to be instrumental…
The Most Important Civil Rights Leader You Haven’t Heard Of
In 2019, TCG adopted Marvin Caplan Park, a small greenspace a few blocks from TCG’s headquarters. This was part of our annual social cause that year to support state, local, and national parks. In 2023, TCGers voted to renew that commitment to…
Celebrating Hispanic Heritage Month: Spotlight on Dolores Huerta
In honor of Hispanic Heritage Month, we would like to spotlight Dolores Huerta. Huerta is an activist and labor leader who co-founded what would become the United Farm Workers. With a long career as a civil rights advocate, at 93 she is…
August 19, 2020
3 Tips for a Successful Shared Services Partnership
By Brendan O’Meara, TCG Partner Engagement Manager
Shared services establish “partnerships” with customers, in recognition that the service exists to serve customers’ needs and will be improved in concert with customers’ evolving requirements. So partnerships are foundational to every Shared…
August 4, 2020
For Shared Services, Effectively Scaling Up and Quality Customer Service are Symbiotic
While Federal agencies have historically struggled to find shared services that meet their needs, OMB’s focus on Quality Service Management Offices (QSMOs) is making effective changes. Efforts to establish more robust shared service marketplaces with clearly identified options for customers,…